Terms of Service

Acceptance of these terms

These Terms of Service (“Terms”) govern your use of thescentelle.com and your purchases from Scentelle. By visiting our site or placing an order, you agree to these Terms, our Privacy Policy, our Return Policy, and our Disclaimer. If you do not agree, please do not use the site or place an order.

You must be at least 18 years old to place an order.

About our products

We specialize in custom and inspired fragrance oils.

• All scented products are made-to-order.
• Fragrance perception is subjective and may vary from person to person.
• While we strive to get as close as possible, we do not guarantee an exact 1:1 match to any designer or reference fragrance.
• Inventory, availability, and prices may change without notice.
• Fragrance oils may stain fabrics or surfaces.

See our Disclaimer for more about fragrance, safety, and brand references.

Ordering

How to order

Orders can be placed online at any time using a credit card or PayPal.

Please note

• All online orders are processed within 24–48 business hours.
• Orders placed after 1 PM CST are processed the next business day.
• Please enter a complete and accurate shipping address. We are not responsible for orders delivered to incorrect or incomplete addresses.
• Any special shipping instructions must be entered at checkout.
• We recommend purchasing 1 oz sizes as testers, as we do not offer sample packs.

Shopping cart advisory

Items left in your cart for more than 24 hours may become unavailable. If an item goes out of stock:

• We will contact you once.
• If no response is received within 24 hours, your order will ship without the item and a refund will be issued for it.

First order policy

Shipping address requirements

Your first order must be shipped to the billing address associated with the credit card used for payment. If you would like to ship to a different address, PayPal must be used as the payment method.

Privacy assurance

After your first order, your information is securely stored in our database. We do not share your personal information, including your email or phone number, with third parties for their marketing. For details, see our Privacy Policy.

Payment

Accepted methods

• Visa
• MasterCard
• American Express
• PayPal

Discounts & promotions

• Promotions apply to online orders only, unless stated otherwise.
• A valid email is required to receive promotions.
• Discount codes must be entered at checkout.
• We cannot apply or refund missed discounts.
• Pre-discounted customers cannot combine offers.

Shipping & delivery

Time-sensitive orders

If you need your order urgently, please select one of these UPS options at checkout:

• Next Day
• 2nd Day
• 3rd Day UPS

Delivery responsibility

If you choose to have your package left at the door or with a neighbor:

• The order is considered delivered and fulfilled once marked “Delivered” by the carrier.
• Scentelle is not responsible for lost or stolen packages after delivery.

We strongly recommend selecting signature confirmation for added security.

Missed deliveries

If a package is returned due to a failed delivery attempt (not caused by our error), you may:

• Request reshipment (additional shipping fees apply), or
• Request a refund (product cost only).

Original shipping and return shipping fees are non-refundable.

Delivery changes

Once a package has shipped, any delivery changes must be made directly through the carrier (UPS My Choice). Any additional fees are the customer’s responsibility.

Shipment inquiries

Text all shipping-related questions to 281-748-2271.

Damaged or missing items

Please inspect your package as soon as it arrives. Claims must be reported within 7 days of delivery. For step-by-step instructions, see our Return Policy.

International orders

Shipping requirements

Customers are responsible for:

• Customs regulations
• Duties and taxes

If a package is returned due to customs:

• The product cost will be refunded.
• Shipping fees are non-refundable.

If no response is received within 24 hours after a shipping quote is sent:

• The order will be canceled.
• A 20% restocking fee will apply.

Returns, refunds & claims

Due to the nature of our products, all sales are final and we do not offer exchanges. Returns are considered only for verified product defects or order errors, must be reported within 7 days of delivery, and require a Return Authorization code issued by our team. Full instructions are in our Return Policy.

Institutional deliveries

Federal & state facilities

Customers are responsible for ensuring items comply with facility regulations. Refused or returned packages will incur a 20% restocking fee.

Chargebacks

By placing an order, you agree to all policies on this page and in our Return Policy, including:

• Scent preference is not a valid reason for dispute.
• All final sale items are non-refundable.

We reserve the right to:

• Dispute chargebacks with full documentation.
• Refuse future service in cases of abuse.

Intellectual property

All content on this site, including text, graphics, logos, product names, images, and design, is owned by or licensed to Scentelle and protected by copyright and trademark laws. You may not copy, reproduce, or use it without our written permission. Designer or reference brand names mentioned on this site belong to their respective owners. See our Disclaimer.

Disclaimers & liability

Our website and products are provided “as is” and “as available.” To the fullest extent permitted by law, Scentelle is not liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products, and our total liability for any claim is limited to the amount you paid for the product at issue.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits any rights you have under the law that cannot be waived.

Right to refuse service

We reserve the right to refuse or cancel orders at any time, including orders affected by pricing or product errors.

Changes to these terms

We may update these Terms from time to time. The version posted on this page, with its “Last updated” date, is the one that applies. Continuing to use the site or placing an order after a change means you accept the updated Terms.